Refund policy

Return & Refund Policy

HAZAURA has a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • Unused, unworn, and in the same condition that you received it.

  • In its original packaging with all tags attached.

  • Accompanied by the receipt or proof of purchase.

To request a return, please contact us at hazaura.arab@gmail.com.

If your return is approved, we will provide instructions on how and where to send your package. Returns sent without first requesting a return will not be accepted.

Return Address:
Please replace this with your business return address.

If you have any questions regarding returns, you can contact us anytime at hazaura.arab@gmail.com.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately at hazaura.arab@gmail.com so we can resolve the issue as quickly as possible.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products.

  • Perishable goods.

  • Personal care items (where applicable).

  • Hazardous materials, flammable liquids, or gases.

  • Gift cards.

  • Sale or clearance items.

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

The quickest way to exchange an item is to return the original item (once approved) and place a new order for the desired product.

European Union Customers

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.

Returned items must be unused, unworn, in their original packaging with tags attached, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or card issuer may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at hazaura.arab@gmail.com.